Return Policy

Since our products (DVDs) are dedicated items, sales are finals except incorrect item shipped. In addition, Items purchased, once opened, may not be returned or exchanged, unless they are defective.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Go Adult Movie within 7 days of purchase to start the exchange process, please obtain a return authorization number (RA#.) The DVD must still be in MINT FACTORY SEALED CONDITION

Defective DVDs

Many DVDs can be played on a computer, or in a DVD-R drive, but generally the manufacturers don’t guarantee it. To determine if a DVD is defective, you are required to view the movie on a standard DVD player.

In our experiences, DVDs reported as defective are actually simply incompatible with the DVD player of the viewer. However, we are happy to honor the defective product policy and exchange the DVD with a replacement. Before sending the replacement DVD, we will open and test the title for you, to ensure that it plays on a standard DVD player, so in this case, we will have to ship open items to you.

Before sending any item back to Go Adult Movie, please contact Customer Service within 7 days of purchase (within 30 days of purchase for international shipping) to start the exchange process and obtain a return authorization number (RA#.)

Please ship return to:
Torch Media, LLC Returns

Refunds are usually issued within 7 business days of us receiving the product back. Please don’t forget to include your order number and return autnorization number with any return!

Shipping

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as “Torch Media, LLC” There will be absolutely no mention of the contents of the shipment any where on the package.

Worldwide Shipping

Go Adult Movie ships products to over 250 countries worldwide. Due to international regulations, we may not be able to provide DVD products to some countries. Packages shipped to some countries may have excess product packaging or DVD covers which displays adult images removed.

International Customs

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Go Adult Movie is not responsible for packages delayed or detained in Customs.

Shipping Methods

We use the United States Postal Service (USPS) and UPS to ship our orders